We at OnlineSterling.com we make every effort to have an honest and fair return policy.  Unfortunately the nature of our business requires that we clearly state our return policy and that we stand by our policy under all circumstances.

Returns

Please be aware that there is a 15% restocking fee for all returned merchandise unless you were shipped the wrong item or the item has verifiable manufacturer defects.  This 15% restocking fee applies to all exchanges - regardless of reason. 

We must charge a restocking fee in order to value the time and effort it takes for our warehouse to pull each sterling silver flatware item, package each item, ship each item and then receive each return, process the return and restock the item.  The restocking fee for silver flatware may by waived if the customer purchases another set of silver flatware.  We are in this business to make money and this insures that we make at least a little profit on the transaction.

We cannot be responsible for orders placed incorrectly.  Accidents do happen, but we cannot suffer financially for them - if you order the wrong pattern or the wrong items we simply must charge the 15% restock fee for making the exchange.

Shipping

If you are dissatisfied with any product, please feel free to return it to us.  Unfortunately we cannot reimburse our customers for the return shipping costs.  However, you may be credited with the original shipping costs if the product was defective or the wrong item was shipped.  

Shipping is a large cost in operating an online sterling flatware business.  Our margins are already very slim and we cannot afford to ship products back and forth across the country while customers look to find the right pattern....it is just too costly.  If there are clear manufacturer defects....not just subjective nuances, but clear defects...then we will either credit you the original shipping costs or mail you a UPS return label.  We will not reimburse customers who take their package to the local package store and run $80 return shipping cost charges.

Product Condition & Refunds

Refunds will be credited to the original purchasing credit card.  All returned merchandise must be in the original packaging, and in original condition.  All returns that do not meet these criteria will not be accepted for return.  We recommend that you return all items via UPS or insured parcel post for proof of delivery.

This is fairly straight forward.  The product must be in a condition that we can resell and un-used or the customer will not get refunded the purchase price.  All purchases are credited back to the original card.  We do not offer store credit and we do not mail refund checks.