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Online Sterling Questions

Questions about sterling silver holloware, flatware, and more

Frequently Asked Questions

If you have questions, you have come to the right spot.  Through the years we have been asked all sorts of questions about our business.  Here is a list of some of the most frequently asked questions.

What are your return policies?
Please be aware that there is a 15% restocking fee for all returned merchandise unless you were shipped the wrong item or the item has verifiable manufacturer defects.  If you are dissatisfied with any product, please feel free to return it to us....but you will be charged the 15% restock fee.  Unfortunately we cannot reimburse our customers for the return shipping costs.  Refunds will be credited to the original purchasing credit card.  All returned merchandise must be in the original packaging, and in original condition.  All returns that do not meet these criteria will not be accepted for return.  We recommend that you return all items via UPS or insured parcel post for proof of delivery.  We cannot be responsible if you order the wrong item or wrong size.  There will be a 15% restock fee on all exchanges in this mannor.

Link - More info on our Return Policy

Is your sterling flatware new?
EVERYTHING we sell is brand new, first quality merchandise.  We are an AUTHORIZED SELLER for all the manufacturers we represent.  Anything you purchase from us will be BRAND NEW and exactly like you would find in any department store.

How can offer lower prices than my local retail store? has developed strong and lasting relationships with the top sterling silverware manufacturers.  We buy in large quantities, reducing our unit cost and pass the savings on to our customers.

We work very hard to keep our overhead low and our operating efficiencies high.  We donít have an expensive retail location and we donít employ a sales force.  We utilize the latest technology and continue to press for lower prices.  The Internet is a competitive marketplace, and the benefits can be realized in our low online prices.

What is the difference between a Place Set, Dinner Set and Continental Set?
The Dinner Set is Ĺ inch longer than the Place Set in the fork and knife ONLY - and the Continental Set is even longer than the Dinner Set.  In the United States, one will traditionally see more Place Set and Dinner Set sizes.

Place Set Sizes:
Place Salad Fork= 6 1/2"
Place Fork= 7 1/2"
Place Knife= 9"
Place Soup Spoon= 7"
Place Tea Spoon= 6 1/4"
Dinner Set Sizes:
Dinner Salad Fork= 6 1/2"
Dinner Fork= 8"
Dinner Knife= 9 3/4"
Dinner Soup Spoon= 7"
Dinner Tea Spoon= 6 1/4"
Continental Set Sizes:
Cont. Salad Fork= 6 1/2"
Cont. Fork= 8 1/2"
Cont. Knife= 10 1/2"
Cont. Soup Spoon= 7 5/8"
Cont. Tea Spoon= 6 1/4"

These measurements are only an approximation as each pattern size varies slightly....but they are a good representation starting point.

Here is a Detailed Description of Silver Flatware Sizes

What is the difference between a 38-pc Set, a 46-pc Set and a 66-pc Set?

46-pc Set Includes:
(8) 5-pc Settings
Butter Knife (HH)*
Cold Meat Fork
Pie Server (HH)
Pierced Serving Spoon
Serving Spoon
Sugar Spoon
66-pc Set Includes:
(12) 5-pc Settings
Butter Knife (HH)
Cold Meat Fork
Pie Server (HH)
Pierced Serving Spoon
Serving Spoon
Sugar Spoon
38-pc Set Includes:
(8) 4-pc Settings
Butter Knife (HH)
Cold Meat Fork
Pie Server (HH)
Pierced Serving Spoon
Serving Spoon
Sugar Spoon

*(HH) stands for Hollow Handle.
You will receive a FREE chest with the purchase of any 46 or 66 piece set.

What is a Continental Setting?
The Continental Setting is even longer than the Dinner Setting.  

What are your Shipping Charges?
Please check our Shipping Charges page for updated shipping costs.

We charge a flat $9.95 for all UPS ground shipments anywhere in the Continental US.  This is for insured UPS ground delivery.  We offer 3rd day air via UPS for $23.95.  Use the link above for details.

Disclaimer cannot be held responsible for typographical or other errors, and reserves the right to cancel any order resulting from such errors.

Is Online Sterling a legitimate company?
Yes. has been selling sterling silverware and sterling flatware at the retail level for over 30 years.  We understand the costs and overhead of operating a retail store and decided to create an e-commerce store that leveraged the efficiencies and technology of the Internet.  Partnering with the right sterling manufacturers, diligently creating a user-friendly web site, and developing a streamlined process ensures our customer satisfaction.  We offer top quality service, excellent product, and unbeatable prices on all our sterling lines.

What type of guarantees do you offer?
All our sterling silver manufacturers ensure the quality of their products.  Each manufacturer has a different product guarantee, but all stand behind the quality of their craftsmanship.  If there any flaws in the manufacturing of the product please contact us and we will diligently expedite a return.

What is the difference between a 4-piece sterling silver flatware place setting and a 5-piece sterling silver flatware place setting?
The 4-piece sterling silver flatware place setting consists of a fork, salad fork, teaspoon and knife.  The 5-piece place sterling silver flatware setting consists of the same pieces with an oval soup spoon added.  

How should I care for my sterling silver flatware?
Hand washing and drying are suggested by the manufacturers. Do not mix sterling with silver plate or stainless flatware in the same wash.  See our Sterling Care page for more information.
Sterling Use and Care guide

What does "18/10 Stainless Steel" mean?  
The first number relates to the chromium content within the stainless steel and the second to the nickel content. These elements give the steel its stainless properties. "18/10" is the typical composition of the alloy although it is not unusual to see 18/8 on sale.  See our Brief History of Stainless Steel.

Once I order, how long until I can expect delivery?
We do our best to accurately estimate when items will ship.  Estimated shipping dates are based on several factors, including your destination address and how quickly we can assemble items for shipping.  We ship brand new merchandise direct from the factory and many orders are delivered within a few days. It depends on the items ordered and the state they are delivering to and sometimes can take 10-15 business days.  On rare occasion we experience manufacturer backorder delays, under such circumstance you will be notified if your expected delivery exceeds 15 business days.  

The silverware I ordered doesnít look like what I thought it would Ė now what?
We do the best we can to highlight the look and features of every product we sell.  Unfortunately there are times when a customer is not satisfied with the product choice they made.  Under such circumstances, we are willing to exchange or return any item you purchase from us.  Our return policy would apply to such a situation.

What is your privacy policy? takes the privacy of your personal information very seriously.  We will not disclose, distribute or in anyway share any information about our customers.  We respect our customerís privacy and will do nothing to violate that trust. 

Is the credit card processor for secure?
Yes. offers two different credit card processors.  Both PayPal and are secure and reputable credit card processors processing thousands of credit cards daily.   Your confidential information is encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).


Featured Sterling Silver Flatware Patterns:
Wallace Silversmiths, Tuttle Silversmiths, Towle, CJ Vander, Frank Smith, Reed and Barton, Lunt

2075 S. University Blvd.  #280, Denver, CO 80210
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